Ethel Steven’s Coaches is a solution to our customer’s travel and tourism needs, exceeding their expectations in all areas with a primary focus and commitment to safety, integrity, and exceptional service.
To be the leading, efficient, punctual, and comfortable luxury coach in the region.
- Excellency – We will strive for continuous improvement. We will deliver the best services as we are capable of providing.
- Integrity – We will always do what is right for the customer, the employee, or the circumstance. We will do what we say we will do and will make right on our promises and mistakes.
- Reliability – we are dependable and trustworthy
- Comfort – We will ensure the customer’s peace of mind and sense of ease during their travels.
- Safety – is a way of life at Ethel Steven’s
- Punctuality – We will strive to be always on time
In line with our company values we have top of the range coaches designed for utmost comfort and safety in a luxurious atmosphere. Coach facilities – on board convenience rooms, air conditioned, lighting, entertainment TVs , power points, stereo facilities
Customer consultants – friendly, helpful staff who sell tickets and book passengers via an online booking system
Public relations officers – overseeing general correspondence with passengers and clients, complaint handling, managing hires
Marketing – keeping the company brand alive via adverts using various media
Operations – efficient staff who oversee servicing of coaches, scheduling of service
Why choose us
- Personalized service: We offer personalized service that goes above and beyond what customers expect. We serve with a smile and appreciate every customer that boards our coaches and we will go an extra mile with our unique after sales service.
- On-time guarantee: Punctuality is one of our values and we guarantee our customers on time service all the time.
- Safety and security: Safety and security are our top priorities. We have lockable luggage compartments, GPS tracking, background checked drivers and well maintained coaches.
- Competitive pricing: We intend to remain relative when it comes to pricing so as not to overcharge but remain relevant and give customers value for their money.
- Trustworthy: Due to continuous training on customer service, our staff is honest, reliable and responsible.
- Creating Memories: We want to create memories that will last for a long time and keep the customers coming back for more, with the excellent service they will receive just as they book their seat on our coach, to the time they disembark.
Our Staff
We have well-trained staff, that caters for an amazing travel experience to our clients. Our coach crew is experienced with drivers that are governed by a standard speed limit of 80km/hr. The crew is accompanied by friendly, efficient and smart coach attendants. They inform passengers throughout the journey of any delays or changes, also ensuring we maintain the terms and conditions.
What our clients say about us
Travelling with Ethel Steven’s Coaches is great as they have affordable pricing and offer reliable travel
“I recently took a long-distance bus trip with Ethel Steven’s Coaches and I was thoroughly impressed with the experience. The bus was clean, comfortable, and well-maintained. The driver was courteous and got us to our destination safely and on time.
“My recent long-distance bus trip with Ethel Steven’ Coaches was a very positive experience. The bus itself was well-kept, comfortable, and in good condition.”